Values
IHI's values are at the core of everything we do.
Courage
We stay true to our values, even in the face of risk or loss. We speak up. We do this all in the service of personal and organizational integrity.
Love
We build relationships grounded in patience, kindness, gratitude, and respect. In our teams and in our work, we bring our whole selves in an authentic and caring spirit and encourage others to do the same.
Equity
We work to prevent and undo unfair systems, policies, and forms of racism and discrimination that drive gaps in our organization and in our work. We tell the truth about inequities and value all voices. We believe that we are interconnected and that inequities lead us all to lose. We want everyone to thrive and none of us can truly thrive until we all do.
Trust
We recognize the unique experience that each of us brings and believe in each other’s strengths. We ensure that people feel empowered and supported. We engage in genuine dialogue and encourage feedback with one another and our customers.
Impact
We work to improve all aspects of health and health care for patients, caregivers, the health workforce, and populations. We do this by applying improvement science to create better results for our partners and communities.