Help / Contact Us
My IHI Account/Profile
Login to My IHI to access or update your account/profile, enrollment information, CE certificates, subscriptions, and more.
Knowledge Base FAQs
Explore the Knowledge Base to find answers to common questions on key topics: account/profile, subscriptions, IHI Open School, Education Platform, IHI Forum, Certified Professional in Patient Safety (CPPS), and more.
IHI Education Platform
Please login to the IHI Education Platform to access online learning, including IHI Open School courses and other IHI virtual trainings.
Payments, Cancellations, Substitutions, and Refunds
Review important information about IHI's payment, cancellation, substitution, and refund policies that affect your registration in IHI educational programs or initiatives, or purchase of a membership or subscription.
Media Inquiries
IHI's leadership team has a broad range of expertise and is eager to help reporters with stories, from breaking news to features.
Contact IHI
If you haven't found the help you are seeking in the Knowledge Base, please contact IHI by email or support request. IHI operates Monday through Friday.
To avoid delays in response, please do not submit duplicate requests via multiple contact methods. Thank you!
Submit a Support Request
Submit a support request [using your My IHI login]
- For general inquiries: info@ihi.org
- For questions related to an IHI Open School group subscription (Professional or Academic): OpenSchoolSubscribers@ihi.org
- For questions regarding an invoice or a payment: enrollments@ihi.org
Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109
USA