IHI Patient Safety Learning Series​

Attendance:
Online
Date:
Apr 30 – Nov 19, 2025
Time:
1:00 PM – 2:00 PM ET
Fee:
Free

Did you miss the first webinar? Listen Now & Review Slides.

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Please review our Cancellation Policy

 

Are you prepared to meet the requirements of the 2025 CMS Patient Safety Structural Measure?

In late 2024, the Centers for Medicare & Medicaid Services (CMS) introduced the Patient Safety Structural Measure (PSSM). Designed to ensure that hospitals and health care organizations adopt safety as a core value across the system, attestation to this mandated measure impacts how health care organizations are evaluated for incident reporting, patient safety processes, leadership commitment and accountability, and implementation of improvements. Lower scores could erode a hospital’s reputation, and reduce patient volume, confidence, trust, and choice.
Missed the first session? The next one is on June 25th—register now to join the series! 

IHI Patient Safety Learning Program Series delivers expert-led sessions to give health care professionals the knowledge to integrate these new measures into their daily operations. This learning series engages participants with practical tips, hands-on tools, and real-world examples to help health care leaders and teams implement effective strategies for enhancing the quality of care, prioritizing continuous improvement, and achieving measurable progress in patient and workforce safety.

Begin your transformative journey today and join a dedicated community of professionals committed to achieving excellence in patient safety.

Session Agenda & Schedule

  • Session 1: April 30, 2025 
    Essentials of Alignment: Safer Together: A National Action Plan to Advance Patient Safety and the CMS Patient Safety Structural Measure
  • Session 2: June 25, 2025 
    Understanding the Impact of Culture, Leadership, and Governance on Safety

  • Session 3: August 27, 2025 
    Patient and Family Caregiver Engagement in Patient Safety

  • Session 4: September 24, 2025 
    Workforce Safety and Well-Being: The Bigger Picture

  • Session 5: October 29, 2025 
    Best Practices in Learning Systems

  • Session 6: November 19, 2025 
    Sustainability in Patient and Workforce Safety: How to Hardwire Your Efforts

Downloadable Agenda: IHI Learning Series Agenda

Continuing Education

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Jointly Accredited Provider Interprofessional Continuing Education

​​​​​​​​​​​​In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. 

This program is approved to provide 6 credits for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this US Physician Internet live course for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

A growing list of countries accept ACCME-accredited education.

Need Help?

Email

info@ihi.org

IHI Open School Full Access Group Subscription

Availability:
Groups
Term:
12 months
Format:
Online
Courses:
37
CE Credits:
Yes
Fee:
See pricing options

Many organizations leverage the IHI Open School to build foundational capability in safety and quality improvement among staff at all levels, and build the health care leaders of tomorrow. Hospitals and health systems around the world use our platform to ​develop common language, reinforce knowledge, introduce new career pathways, and guide clinicians to deeply consider what matters to patients and populations.
The Open School Full Access Subscription includes all courses in the Open School Full Access catalog, as well as earnable Continuing Education credits.

What to Expect

What You'll Learn

Organizations around the world use the Open School to:

  • Develop the capability of health care staff in the areas of safety, quality improvement, equity, and person-centered care
  • Develop a common language within their organizations about system improvement and quality improvement methods
  • Guide clinicians to deeply consider what matters to patients and populations, and how to achieve more equitable care
  • Introduce employees to new career pathways in patient safety and quality improvement
  • Reinforce trainees, residents, and fellows in learnings around patient safety, quality, and quality improvement
  • Provide a gateway into advanced training for employees like the Certified Professional in Patient SafetyTM credential
  • Augment the practices supporting an organization’s high-reliability journey

Courses

This 12-month subscription provides group access to more than 30 courses in quality, safety, population health, equity, health care leadership, person- and family-centered care, and leadership, as well as support for graduate medical education (GME).

The Full Access catalog consists of 37 courses, organized around the following topics:

Patient Safety
Quality Improvement
Triple Aim
Leadership
  • L 101: Introduction to Health Care Leadership
    In this course, you’ll learn about a hospital that’s having some trouble with infection control. As you grapple with the case, you’ll learn that leadership isn’t a position of authority — it’s an action.
     
  • L 103: Making Publishable QI Projects Part of Everyday Work
    This course demonstrates how careful set-up and agile leveraging of existing resources and expertise can lead to surprisingly robust results for quality improvement (QI).
     
  • L 201: The Role of Leaders in Workforce Safety
    In this short course, experts will explore the foundational role of leaders in keeping the health care workforce safe and strategies that have succeeded in reducing physical harm and improving psychological safety across organizations.
     
Person- and Family-Centered Care
Graduate Medical Education (GME)
Dental Care
  • DQA 101: Improving Dental Care with the Model for Improvement
    In this unique Open School online course developed in close partnership with the Dental Quality Alliance (DQA) — you’ll learn how to use quantitative and qualitative feedback to evaluate the quality of services in your practice, both clinical and operational, and use that feedback to drive toward meaningful change for you and your patients.
     

 

Continuing Education (CE) Credits

Credits are included for each participant in this subscription; along with eligibility for the Basic Certificate in Quality and Safety and the Safety and Quality Improvement Micro-Credential.

See each course for details for the specific credits / points available. Learn more about CE credits

 

Pricing

​# of Participants 
 
​Cost ($USD) 
 
​Price Per Student
 
​Price Per Course **
 
1+Individuals------
​50
 
​$4,999.00
 
​$99.98
 
​$7.69
 
​100
 
​$7,499.00
 
​$74.99
 
​$5.76
 
​250
 
​$12,499.00
 
​$49.99
 
​$3.84
 
​500
 
​$18,999.00
 
​$37.99
 
​$2.92 
 
501+Inquire------

**Price per course based on the Basic Certificate (13 courses)

 

Request a Group Subscription

Inquire about a group subscription by submitting the form below.

 

 

Need help?

Questions? We're here to help! Contact us at openschoolsubscribers@ihi.org.

 


 

Melvin Blanchard, MD, MACP

Greater Baltimore Medical Center

Greater Baltimore Medical Center

The IHI Open School courses have been transformative for our residency program... with 50% of our second-year residents now leading QI initiatives. I highly recommend these courses for their quality, value, and effectiveness.

Course Catalog

Course Catalog

The IHI Open School curriculum covers a variety of topics that are relevant to today’s health care workforce, such as quality improvement, patient safety, health equity, and graduate medical education. Most courses offer Continuing Education (CE) credits that can be redeemed with an applicable Open School subscription plan.

IHI Open School Courses

Courses

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Melvin Blanchard, MD, MACP

Greater Baltimore Medical Center

Greater Baltimore Medical Center

The IHI Open School courses have been transformative for our residency program... with 50% of our second-year residents now leading QI initiatives. I highly recommend these courses for their quality, value, and effectiveness.

IHI Open School Subscription Plans

IHI Open School Patient Safety Subscription

Availability:
Individuals
Term:
12 months
Format:
Online
Courses:
8
CE Credits:
Yes
Fee:
$249 USD

View all subscriptions >

Do you have an access code or subscription through your college, university, or residency program? Learn how to log in and access your courses

Despite substantial effort to improve over the past 20 years, preventable harm in health care remains a major concern. In addition, more organizations are recognizing that the safety of the health care workforce is key to patient safety. In these courses, you'll find essential learning about human factors science, risk mitigation, and teamwork delivered by leading experts in the field. Upper-level courses provide recommendations for current and aspiring health care leaders to drive towards total systems safety. With the IHI Open School Patient Safety Subscription, you can learn the core skills necessary to improve patient safety amidst an ever-changing health care landscape. Become a patient safety leader with on-demand courses that you can complete from anytime, anywhere.
The IHI Open School Patient Safety Subscription includes access to the 8 courses in our Patient Safety catalog, as well as earnable Continuing Education credits.

Included Courses

Visit each course page for detailed lesson summaries and Continuing Education information.

PS 101: Introduction to Patient Safety
No one embarks on a health care career intending to harm patients. But much too often, patients die or suffer injuries because of their experiences within the health care system. In this course, you’ll learn why becoming a student of patient safety is critical for everyone involved in health care today, and you will learn a framework for building safer, more reliable systems of care.

PS 102: From Error to Harm
This course provides an overview of the key concepts in the field of patient safety. You’ll learn the relationship between error and harm, and how unsafe conditions and human error lead to harm — through something called the Swiss cheese model. You’ll learn how to classify different types of unsafe acts that humans commit, including error, and how the types of unsafe acts relate to harm. Finally, you’ll learn about how the field of patient safety has expanded its focus from reducing error alone to encompassing efforts to reduce harm as well.

PS 103: Human Factors and Safety
This course is an introduction to the field of human factors: how to incorporate knowledge of human behavior in the design of safe systems. You’ll explore case studies to analyze the human factors issues involved in health care situations. And you’ll learn how to use human factors principles to design safer systems of care and implement effective strategies to prevent errors and mitigate their effects. Finally, you’ll learn how technology can reduce errors — even as, in some cases, it can introduce new opportunities for errors.

PS 104: Teamwork and Communication
Effective teamwork and communication are critical parts of the design of safe systems. In this course, you’ll learn what makes an effective team through case studies from health care and elsewhere. You’ll analyze the effects of individual behavior for promoting teamwork, communication, and a culture of safety. You will learn several essential communication tools, and you will learn how to prevent common problems associated with lapses in communication during inherently risky health care situations.

PS 105: Responding to Adverse Events
In this course, we’re going to describe and advocate a patient-centered approach to use when things go wrong. This approach to adverse events and medical error centers on the needs of the patient, but it is also the best way to address the needs of a caregiver in the wake of an adverse event.

PS 201: Root Cause Analyses and Actions
This course introduces learners to a systematic response to error called Root Cause Analyses and Actions (RCA2). The goal of RCA2 is to learn from adverse events and near misses, and to take action to prevent them from happening in the future. By the end of this course, you’ll have a step-by-step approach for investigating an event and improving after something goes wrong.

PS 202: Achieving Total Systems Safety
This course will review eight key recommendations for achieving safety on a system-wide level, as proposed by the IHI report Free from Harm: Accelerating Patient Safety Improvement Fifteen Years after To Err Is Human.

PS 203: Pursuing Professional Accountability and a Just Culture
This course focuses on how organizations can create and foster a culture of safety. It will assist leaders in creating, shaping, and sustaining the type of culture needed to advance patient and workforce safety efforts. It is designed to inspire, motivate, and inform you as you lead your organization on its journey to zero harm.

Continuing Education Credits

Earn Continuing Education (CE) credits with accreditation from American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), the Accreditation Council for Continuing Medical Education (ACCME), and the National Association for Healthcare Quality (NAHQ). As of April 2023, more than 1.77 million CE credits have been claimed through Open School courses.

Learn more about Continuing Education credits

 

Note: Subscriptions will not auto-renew. We will contact you when your subscription is approaching expiration. Scholarships may be available in cases of financial hardship.

PS 101: Introduction to Patient Safety

Topic:
Patient Safety
Format:
Online

Overview

No one embarks on a health care career intending to harm patients. But much too often, patients die or suffer injuries because of their experiences within the health care system. In this course, you’ll learn why becoming a student of patient safety is critical for everyone involved in health care today, and you will learn a framework for building safer, more reliable systems of care.

Course Objectives

After completing this course, you will be able to:

  1. Summarize why it is essential to improve patient safety.
  2. Describe a framework for improving the safety of health care systems.
  3. Identify four key elements of a culture of safety.
  4. Explain why systematic learning from error and unintended events is the best response to ensuring patient safety.

Lessons

  • Lesson 1: Understanding Adverse Events and Patient Safety
    You’ll go beyond the numbers to hear from people who have experienced harm from the health care system and learn how it has changed their lives. You’ll explore the reasons that providing safe care isn’t always easy in an environment where powerful drugs, quick decisions, and persistent distractions are the norm.
     
  • Lesson 2: Your Role in a Culture of Safety
    This lesson discusses the component parts of a culture of safety, including psychological safety, accountability, and teamwork and communication. Through different scenarios, you’ll learn about the structures and behaviors that contribute to a culture of safety and see these elements at work.
     
  • Lesson 3: Your Role in Building Safer, More Reliable Systems
    You’ll learn that organizations that successfully manage complexity have a deliberate approach to escalating the small concerns and suggestions of employees. Staff members know how to recognize problems, whom to contact, and how to get that person’s attention immediately. The leaders, in turn, avoid blame and provide the resources necessary to solve problems.
     

Estimated Time of Completion: 1 hour 15 minutes 

Continuing Education Credits

Course completion typically earns 1.25 Continuing Education credits. Please read the full details to ensure that this course offers your desired credit type. Learn more about Continuing Education credits

See full details

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved to award 1.25 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.

This activity/program is approved by NAHQ® for 1.25 CPHQ CE credits.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:

  • 1.25 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
  • 1.25 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
  • 1.25 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
  • 1.25 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.

Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:

  • American Board of Anesthesiology (ABA)*
  • American Board of Allergy & Immunology (ABAI)
  • American Board of Colon & Rectal Surgery (ABCRS)
  • American Board of Pathology (ABPath)
  • American Board of Psychiatry & Neurology (ABPN)*
  • American Board of Plastic Surgery (ABPS)*
  • American Board of Nuclear Medicine (ABNM)
  • American Board of Thoracic Surgery (ABTS)
  • American Board of Urology (ABU)

*Approved as a Foundational Patient Safety Activity for ABA, ABPN, and ABPS

Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:

  • American Board of Family Medicine (ABFM) (15pts)**
  • American Board of Pediatrics (ABPed) (20pts)**
  • American Board of Ophthalmology (ABOP)
  • American Board of Orthopedic Surgery (ABOS)
  • American Board of Radiology (ABR)
  • American Board of Physical Medicine and Rehabilitation (ABPMR)

**ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.

It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.25 general continuing education credits.

Members of the College of Family Physicians of Canada are eligible to receive Mainpro+ Certified, Certified Assessment, or Non-Certified credits for participation in this activity due to reciprocal agreement with the American Academy of Family Physicians.

The AAFP has reviewed PS 101: Introduction to Patient Safety and deemed it acceptable for up to 1.25 Enduring Materials, Self-Study AAFP Elective credit(s). Term of Approval is from 06/20/2024 to 06/20/2025. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

For Hamad Medical Corporation Open School users, a DHP licensed practitioner can claim Category 2—Self- Directed Learning—Clinical Practice—Completing Self-Learning Modules by uploading their certificate to the CPD ePortfolio.

By attending PS 101 offered by the Institute for Healthcare Improvement participants may earn up to 1.25 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

Subscriptions

This course is available in the following IHI Open School subscriptions:

View all subscriptions >

 

Need help? Contact us for questions. 

National Action Plan to Advance Patient Safety

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National Action Plan to Advance Patient Safety

A Total Systems Approach to Safety

Despite substantial effort over the past 20 years, preventable harm in health care remains a major concern in the United States. Though many evidence-based, effective best practices related to harm reduction have been identified, they are seldom shared nationally and implemented effectively across multiple organizations.

Reducing preventable harm requires a concerted, persistent, coordinated effort by all stakeholders, and a total systems approach to safety. Total systems safety requires coordination at many levels, which in turn necessitates robust collaboration among all stakeholders.

By harnessing the knowledge and insights of influential federal agencies, leading health care organizations, patient and family advocates, and respected industry experts into a set of actionable and effective recommendations, Safer Together: A National Action Plan to Advance Patient Safety (NAP) provides clear direction for making significant advances toward safer care and reduced harm across the continuum of care.

By planning and investing together, mobilizing resources together, learning together, and sharing lessons learned, we can drive meaningful change and advance the goal of creating the safest health care for patients and those who care for them.

Safer Together: A National Action Plan to Advance Patient Safety

 

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COVER Image: Safer Together: A National Action Plan to Advance Patient Safety

Safer Together: A National Action Plan to Advance Patient Safety provides clear direction and 17 recommendations that health care leaders, delivery organizations, and associations can use to make significant advances toward safer care and reduced harm across the continuum of care.

 

Download

The report harnesses the knowledge and insights of the National Steering Committee for Patient Safety (NSC) members, including influential federal agencies, leading health care organizations, patient and family advisors, and respected industry experts, into a set of actionable and effective recommendations to advance patient safety.

The National Action Plan centers on four foundational and interdependent areas, prioritized as essential to create total systems safety: 

  • Culture, Leadership, and Governance
  • Patient and Family Caregiver Engagement
  • Workforce Safety and Well-Being
  • Learning System

The recommendations in these four areas build on the substantial body of experience, evidence, and lessons learned that the NSC has gathered and will test and implement together to allow for future refinements as our understanding, experience, and evidence evolve over time.

Safety leader Helen Macfie describes how organizations can use the National Action Plan to guide their workforce and patient safety efforts.

Self-Assessment Tool

The Self-Assessment Tool, a supplemental resource to the National Action Plan, assists leaders and organizations in identifying where to begin their patient and workforce safety improvement journey. The assessment was updated in 2024 to incorporate the latest insights and best practices from global safety initiatives. The tool is available as both a downloadable PDF document and in an online format — learn more and get started with your online assessment.

Download

Self-Assessment Tool User Guide

The Self-Assessment Tool User Guide offers more detailed insights, interpretations, and guidance for completing the National Action Plan Self-Assessment Tool.

Download

Implementation Resource Guide

The Implementation Resource Guide, a supplemental resource to the National Action Plan, details specific tactics and supporting resources for implementing the National Action Plan recommendations.

Download

Declaration to Advance Patient Safety

In May 2022, the NSC issued the Declaration to Advance Patient Safety to urge health care leaders across the care continuum to recommit to advancing patient and workforce safety with a total systems approach, as presented in the National Action Plan.

Download

IHI Safer Together Recognition Program

Celebrate your organization's commitment to advancing quality and safety. The IHI Safer Together Recognition Program acknowledges the achievements of hospitals that have made significant strides to improve patient and workforce safety by implementing proactive changes in systems and processes.

Learn More
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IHI Safer Together Recognition Program
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