Courses: Training

IHI Patient Safety and Quality for Emerging Leaders

Format:

Online

Begins:

Sep 08, 2025

Sep 23, 2025

Duration:

14 Weeks

Fee:

$900*

Groups of 3 or More:

$765*

To register a group of 2+, fill out the form above

Want to learn more? Join our informational call on Wednesday, July 23, 2025 at 11:00 AM.

Fill out this form to download the program brochure.

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

Please review our Cancellation Policy

*Prices are listed in USD

Elevate Your Impact in Patient Safety and Quality Improvement

Are you ready to take your career in patient safety and quality to the next level? The Patient Safety and Quality for Emerging Leaders course is designed to sharpen your skills and boost your effectiveness in driving meaningful change. This hands-on course will empower individuals who work on a Patient Safety or Quality team and who want to deepen their understanding of safety and quality concepts and their practical applications in a busy health system. This could be your first step toward a successful career in safety, quality, and quality improvement. Whether you're an individual looking to advance your career or a leader seeking to upskill your team, this program provides an engaging and supportive learning environment. Learn from expert faculty who have hands-on experience in leading patient safety and quality improvement teams to success. You'll gain practical insights and strategies, along with dedicated time to plan how to apply your new knowledge for immediate impact.

Want to learn more? Join our informational call on Wednesday, July 23, 2025 at 11:00 AM.

What You Will Learn

Who Should Attend

Faculty

Jesse McCall, MBA, is Senior Director and Improvement Advisor for the Institute for Healthcare Improvement (IHI). He coaches individuals and organizations through the process of improvement which includes the data-driven identification of strategic improvement priorities, development of operational systems to support improvement, and the building of practical improvement capability necessary for staff to get results that matter. Jesse also has extensive experience in coaching organizations to engage clinical staff to reduce burnout and foster joy in work. Jesse joined IHI in 2007 and over his tenure has designed, executed, and evaluated programs and projects around the world. Jesse is also a Teaching Fellow at The Harvard T.H. Chan School of Public Health and has expertise in practical application of the science of improvement, staff engagement and wellness, program and product development, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and MBA from the UMASS Amherst Isenberg School of Management.

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Quality, Safety and HRO Consultant, Aptive Resources, works in the areas of patient safety, workforce safety, and high reliability. She is faculty for the IHI Patient Safety Executive Development Program and on Redesigning Event Review with Root Cause Analysis and Action (RCA2). Prior to Joining Aptive Resources she served as the Senior Director at the Institute for Healthcare Improvement (IHI). She has also served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she helped set the strategic priorities in quality and patient safety and oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. She has presented her work on RCA2 and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her bachelor’s degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).

Lauge Sokol-Hessner, MD, CPPS, is a practicing clinician, educator, researcher, innovator, and leader in patient safety & quality improvement. He’s an Associate Professor of Medicine and an attending hospitalist at the University of Washington (UW) & Harborview Medical Centers, and a Quality Improvement Mentor at the UW Medicine Center for Scholarship in Patient Care Quality and Safety. As the Associate Director for the UW Collaborative for Accountability and Improvement and a Faculty Coach for the PACT Collaborative, he helps lead national work to sustain and spread more proactive, ethical, person-centered responses after harm events. He has operational quality & safety experience as a former Senior Medical Director of Patient Safety at Beth Israel Deaconess Medical Center in Boston. As IHI Faculty, and as a former quality and safety fellowship program director and masters program course director at Harvard Medical School, he's passionate about helping develop the next generation of leaders in quality and safety, and he regularly teaches about patient safety, quality improvement, and leadership. He completed his medical degree and internal medicine residency at the University of Pennsylvania.

Srikant Iyer, MD, MPH, is the Chief Quality Officer and Chief of Emergency Services for Children’s Healthcare of Atlanta (CHOA), and Professor at the Emory University School of Medicine. He is also a member of the Quality Committee of the Board at CHOA, as well as a Trustee on The Children’s Care Network Board. Prior to these roles, Dr. Iyer was responsible for leading a portfolio of work related to Cincinnati Children’s efforts to improve community and population health. He served as Vice President of Medical Affairs for Tri State Child Health Services (PHO), Assistant Vice President for the Health Network by Cincinnati Children’s (a risk-based payment model for children covered by Medicaid) and was the Co-Leader for the Community Health Initiative at Cincinnati Children’s. He was an Associate Professor of Pediatrics with a joint appointment in the James M. Anderson Center for Health Systems Excellence and the Division of Emergency Medicine at Cincinnati Children’s. He has led several large, successful improvement efforts at varying levels of the system. On a national level, he served as the Improvement Advisor for the National Pediatric Cardiology Quality Improvement Collaborative, sponsored by the Joint Commission on Congenital Heart Disease. Additionally, he has been as an Innovation Advisor to the Center for Medicare and Medicaid Innovation. He has served as a mentor for faculty interested in a path of improvement leadership and has been a Teaching Faculty in several improvement courses.

Pat Folcarelli, RN, MA, PhD, is the Sr. Vice President for Patient Care Services and the Cynthia and Robert J. Lepofsky Chief Nursing Officer at Beth Israel Deaconess Medical Center. Folcarelli rejoined BIDMC after serving for 3 years as Vice President for Patient Safety at CRICO the insurance captive for the 35 Harvard affiliated institutions. In her CRICO role Pat assisted with strategic and operational patient safety solutions. Prior to joining CRICO in 2020, Folcarelli worked in various roles at Beth Israel Deaconess Medical Center (BIDMC) for more than 30 years both in nursing leadership roles and in the area of patient safety and health care quality finally serving as the Vice President for Health Care Quality. Folcarelli is a part time lecturer in Medicine at Harvard Medical School (HMS) and for the past 5 years has co-directed a course on Patient and Family Engagement in Quality and Safety for the master’s in healthcare quality and safety at HMS. Folcarelli received her BS in Nursing from Hunter College of the City University of NY and earned both her M.A. and Ph.D. from New York University. She serves on the PNQIN (Perinatal Quality Improvement Network) advisory board, the Quality and Safety Board Subcommittee for Mercy, a health system headquartered in St. Louis, MO, and the Board Subcommittee for Quality and Safety Committee of Baystate Health. Folcarelli is also the former Co-Chair of MACRMI (the Massachusetts Alliance for Communication and Resolution Following Medical Injury) and MITSS (Medically Induced Trauma Support Services) both of which are now a part of the Betsy Lehman Center. She has also served on the Board of the Massachusetts Coalition for the Prevention of Medical Errors and is a past president of the Massachusetts Society for Healthcare Risk Management.

This dynamic program includes:

Nine self-directed modules to learn at your own pace.
Six live virtual sessions for interactive coaching and collaboration.
Extended access for six weeks after the program ends to reinforce learning and implementation.

Take the next step in becoming a confident, effective leader in patient safety and quality. Register today and start making a difference.

Making the Case: Download the Justification Letter to provide high-level information on the Patient Safety and Quality for Emerging Leaders program to your leadership.

Session Agenda

The agenda for the September–December 2025 offering is available to download:

IHI Patient Safety and Quality for Emerging Leaders September–December 2025

Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

The IHI Patient Safety and Quality for Emerging Leaders program is approved to provide 16 continuing education credits for physicians, nurses, pharmacists, quality and risk professionals, and Certified Professional in Patient Safety (CPPS) recertification. This program is approved by NAHQ® for 16 CPHQ CE credits.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 16 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE Instructions

To be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.

Already attended?

To view continuing education (CE) credits and session materials:

Click on the "My IHI" link on the top of this page
Once you are logged in, click on the "Credits" tab to see CE information.
Click on the "My Participation" tab and then the button that says "My Materials" to see course materials.

Planning Committee

Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Quality, Safety and HRO Consultant, Aptive Resources

Cindy Betti-Sullivan, Co-Lead, Education Content Design and Development, IHI

Sam Culbert, Marketing Coordinator, IHI

Pat Folcarelli, RN, MA, PhD, Senior Vice President for Patient Care Services and the Cynthia and Robert J. Lepofsky Chief Nursing Officer, Beth Israel Deaconess Medical Center

Srikant Iyer, MD, MPH,Chief Quality Officer and Chief of Emergency Service, Children’s Healthcare of Atlanta

Jennifer Lenoci-Edwards, BSN, RN, MPH, Vice President, Institute for Healthcare Improvement

Elena Origlio, Senior Program Manager, IHI

Jesse McCall, MBA, Senior Director, IHI

Patricia McGaffigan, RN, MS, CPPS, Senior Advisor for Safety, IHI

Katherine Rowbotham, MA, Director of Accreditation, IHI

Lauge Sokol-Hessner, MD, CPPS, Clinical Associate Professor, Medicine, University of Washington

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Fees & Scholarships

Fee: $900 per person

Group Rate: $765 (groups of three or more save 15%)

Includes self-paced online content, six live All-Learner Calls, social learning with your peers, and access to one-on-one coaching with expert faculty.

Scholarships

IHI is pleased to offer a limited number of free and 25% scholarships to assist with program registration costs for those working in:

Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system
Critical Access Hospitals
Independent practices with fewer than 20 physicians
Hospitals with fewer than 50 beds
Members of America's Essential Hospitals
501(c)(3) organization with a defined operating budget of less than $5 million, serving community-based populations
Ministries of Health
Faith-based health institutions
Skilled Nursing Facilities

Scholarship applications are due August 18, 2025.

All Scholarships are reviewed on an individual basis. If multiple individuals from the same organization wish to apply for a scholarship, each individual must submit an application. Group discounts are also available, see information above.

To ensure equal distribution of funds, all scholarships applications are reviewed using the same scoring criteria. All awarded amounts are final.

Review IHI Cancellation Policy

Need Help?

Email

info@ihi.org

Courses: Training

Age-Friendly Health Systems Online Course with Coaching

Format:

Online

Begins:

Sep 17, 2025

Sep 24, 2025

Fee:

$549*

Duration:

9 Weeks

To register a group of 2+, fill out the form above.

Fill out this form to download the program brochure.

Not receiving IHI emails? Please ask your IT department to add the ihi.org domain to your organization's Safe Senders list.

*Prices are listed in USD

According to the US Census Bureau, the US population aged 65+ years is expected to nearly double over the next 30 years. These demographic advances have left our health systems struggling to reliably provide evidence-based practice to every older adult at every care interaction. IHI’s Age-Friendly Health Systems Online Course with Coaching is a new, in-depth course that teaches the elements of the 4Ms Framework (What Matters, Medication, Mentation, and Mobility), and how to implement age-friendly care learnings in different types of care settings.

Did you miss the last informational call? Watch the Recording & Review Slides.

What You Will Learn

Who Should Attend

Faculty

Alice Bonner, PhD, RN, FAAN, FAANP, has been a nurse practitioner for over 30 years. She is currently Senior Advisor for Aging at the Institute for Healthcare Improvement (IHI) and Chair of the Moving Forward Nursing Home Quality Coalition. She is also Adjunct Faculty at the Johns Hopkins University School of Nursing. Dr. Bonner received an AB from Cornell University, a BSN from Columbia University, an MSN from University of Massachusetts – Lowell and a PhD from the University of Massachusetts Graduate School of Nursing. From 2015-2019, Bonner served as Secretary of the Executive Office of Elder Affairs for the Commonwealth of Massachusetts. From 2011 to 2013, Dr. Bonner served as Director of the Division of Nursing Homes in the Centers for Medicare and Medicaid Services (CMS) in Baltimore, MD. Her research interests include home and community-based programs, nursing home quality, and nursing workforce development.

Andrea Wershof Schwartz, MD, MPH, AGSF, is an IHI faculty member and Associate Professor of Medicine at Harvard Medical School, where she co-directs the Geriatrics Theme for medical students. Dr. Schwartz is a geriatrician at the Veterans Affairs Healthcare Center in Boston, Massachusetts, where she serves as Associate Director for Clinical Innovation in the New England Geriatric Research Education and Clinical Center.

Christina Southey, MSc, is an Improvement Advisor with the Institute for Healthcare Improvement (IHI) and independent consultant. She currently supports IHI’s Age-Friendly Health Systems action communities, spread initiative and international work and has been involved in the movement since 2020. Additionally, she has supported multiple projects in various care settings including those focused on equity, chronic disease, and maternal care. She especially enjoys initiatives that include fostering community collaboration in partnership with those with lived experience. Southey has taught quality improvement in small and large group education sessions in North America and internationally. She is a seasoned facilitator and trained in the Lewis method of Deep Democracy to support groups working through conflict. Christina holds a Masters in Community Health and Epidemiology and lives with her family in Toronto, Ontario Canada.

Resources

Session Agenda

The agenda for the April 2025 offering is available to download:

Age-Friendly Health Systems Online Course with Coaching Agenda

A Unique Learning Experience

IHI online courses with coaching combine self-directed sessions and live virtual instruction facilitated by expert IHI faculty. This design gives learners flexibility with their schedule, without sacrificing the deep learning that occurs with our specialized faculty.

Continuing Education

This program is approved to provide 10 credits for physicians, nurses, pharmacists, social workers, physical therapists, and Certified Professional in Patient Safety (CPPS) recertification.

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 10 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™.

A growing list of countries accept ACCME-accredited education.

CEUL155098 has been Approved by the APTA Massachusetts. Please check with your state to verify approval outside of Massachusetts.